You have the right to return the product within 14 days after receiving it, provided that the product, its box, and all accompanying details remain undamaged and unused. The return process will be carried out through the shipping company of your choice, at your own expense. Unfortunately, personalized items are not eligible for returns. We kindly ask our customers to keep this in mind for their satisfaction. 

After logging into your membership page, go to the 'My Orders' section, select the order you wish to return, and click on the 'I want to return it' button to submit your request. Once the request reaches Melez mini Atelier, we will send you the return details via email (through info@melezatelier.com). Based on these details (address, name), you can send the product back to us via the shipping company you choose. 

Once the returned product is received, it will be inspected, and if deemed suitable for return, the necessary steps for your refund will be processed by Melez mini Atelier within 3 business days. You will be notified by email once the refund has been processed. From this point, the timing of when the funds will be credited to your account depends entirely on your bank. If there is any delay, it is advised to contact your bank. 

Unfortunately, personalized and custom-designed products are exempt from returns due to their unique nature, and therefore cannot be resold.